Hey there! At Textily, we’re not just another faceless online store—we’re a small team of fabric enthusiasts who genuinely care about your experience. Ever since our founder, Sarah, started this journey in her garage, one thing hasn’t changed: every customer email still gets a personal reply. No bots, no canned responses—just real people who geek out over textile patterns as much as you do.
Remember that time we completely redesigned our linen collection based on a customer’s suggestion? Yeah, we take feedback seriously. Whether you’ve got a burning question about thread counts or just want to share how our curtains brightened your living room, we’re all ears.
Honestly? We prefer emails for detailed questions (that way we can send you fabric swatch photos!), but if you’re in a pinch, just call. Fun fact: Our phone’s ringtone is actually the sound of a sewing machine—no joke.
For wholesale inquiries, mention "Bulk Order" in your subject line. We’ve got special pricing that’ll make your inner bargain hunter do a happy dance.
Most companies treat customer service like an afterthought. Not us. Last month, our team stayed up till midnight helping a bride-to-be match tablecloth colors for her wedding. Was it in our job description? Maybe not. Did we love every minute? Absolutely.
P.S. If you include a photo of your pet in your email, you’ll automatically get a 5% discount code. (Our office golden retriever, Bobbin, insists on this policy.)
